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The Highland Council seeks to provide its Services efficiently and to as
high a standard as possible. We always welcome comments or suggestions which could
help us to improve our services. Please use the form below and your comments will
then be forwarded to the appropriate senior officer for their attention.
We are also
aware that difficulties can occur from time to time which affect the delivery of services
that we provide and the following explains how you can complain if:
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You feel we have done something wrong |
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We fail to do something we said we would do |
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You were not treated courteously or efficiently by a member of our staff |
You can use the online form below and then click on the submit button or you can
download a copy of The Highland Council's
Comments
and Complaints leaflet, which explains the Council's complaints procedures. This
leaflet is available as a PDF file.
If you still feel that you have not been treated
fairly by the Council you can complain to the Scottish Public Services
Ombudsman at
www.scottishombudsman.org.uk
Data Protection – the information you have supplied will
be used for the purpose for which you have provided it and any relevant procedures
following from this. This data will be maintained in accordance with the Act and will not
be passed on or sold to any other organisation without your prior approval unless this is
a legal requirement.
Internet Security -
Please note that internet email cannot be guaranteed as
secure. By completing and submitting this form you are accepting risks
which include that your message may be read more generally, altered,
re-directed or lost. By submitting the form you are accepting that the
council has authority to use this insecure form of communication to reply.
Online Comments/Complaints Form
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